Hotel spa management software built for Singapore

Elevate your hotel spa experience

At a glance

Guest bookings, room scheduling, charge-to-room billing, the hospitality-grade spa management your property deserves. Built around how spa actually run, Idle connects a branded 24/7 online booking link with deposits, a calendar with smart staff and resource allocation, a full POS with card, PayNow and PayLah via Stripe, client records with visit history and an AI health score, packages, inventory, staff scheduling, a 24/7 WhatsApp AI receptionist, and real-time analytics, in one system instead of a stack of disconnected tools.

Hotel spa challenges

No hotel guest integration

Hotel guests can't book spa treatments through the front desk or in-room tablet.

Manual room billing

Charging treatments to a guest's room requires a call to the front desk and a manual entry.

Therapist preference ignored

VIP guests have therapist preferences that get lost between reservations and the spa.

No revenue visibility

You can't see spa revenue separately from other hotel F&B or services.

Built for hotel hospitality standards

Your spa is an extension of your hotel brand. Idle helps you run it at that level.

Charge-to-room billing

Seamlessly bill spa treatments to a guest's room account. No manual steps, no errors.

VIP guest profiles

Treatment preferences, therapist preferences, and special notes stored per VIP guest.

Everything spa needs

One platform for bookings, clients, staff, and growth, with deeper customisation whenever you want it.

In your plan

Branded 24/7 online booking site with deposits
One calendar for walk-in, in-store and online appointments
Smart resource and staff allocation
Client CRM with AI briefing and health score
A customer portal for every client
Full POS: card, Link, PayNow, PayLah and GrabPay via Stripe
Deposits and no-show protection
Services, packages and credits with smart redemption
Inventory tracking with AI restock predictions
Staff shifts, leave, roles and permissions
Commission engine with clock-in and clock-out
WhatsApp AI receptionist, 24/7
Automated reminders, win-back and campaigns
Gift cards, vouchers, loyalty and memberships
Smart waitlists with automatic slot refill
Analytics, AI insights and revenue predictions
GST-ready invoicing and profitability reports
PDPA-aligned encrypted data, cards handled by Stripe
Run multiple stores from one account

Make it yours

This is how Idle works: there is no rigid template. You tell us what you need, and we scope it, build it, and set it up for you, so beyond your plan we can tailor almost anything to how you run, including:

Custom booking link: bespoke branding and IG feed
Intake and consent forms
A full website built around your booking link
Other terminals (NETS, KPay) and custom payment providers
Accounting sync (Xero, QuickBooks) or API
Batch and lot tracking with supplier purchase orders
Multi-store stock transfers and head-office dashboards
Custom analytics fields and scheduled reports
Bespoke loyalty, referral and membership rules
Custom commission structures and public-holiday tracking
Data migration from your old system
Onboarding, team training and end-to-end setup
Anything else you can describe

Frequently asked questions

What is the best hotel spa software in Singapore?

Idle is built for Singapore hotel spas serving both in-house guests and external visitors. It supports multi-language booking, VIP guest profiles, room-based scheduling, and separate spa P&L reporting for hotel management.

Can hotel guests book the spa from their room?

Yes. Your spa's Idle booking link can be embedded in in-room tablets, the hotel website, or shared by the concierge. Guests book treatments online without calling the spa.

Does Idle support charge-to-room billing for hotel spas?

Charge-to-room posting is available as a custom add-on for hotel spas. Out of the box, treatments can be billed by cash or by card, Link, PayNow, PayLah, and GrabPay through Stripe, with the option to log treatment IDs that your front-desk team can post to the guest's room account.

Can I run my hotel spa and external client bookings on the same platform?

Yes. Idle handles both in one calendar. Hotel guests and external clients have separate booking entry points, and the spa team sees one unified schedule.

Does Idle support VIP guest profiles for hotel spas?

Yes. VIP guests have profiles with therapist preferences, treatment history, allergies, and special notes. The spa team sees the profile before the guest arrives.

Can hotel management see spa P&L separately?

Yes. Idle's analytics report spa revenue separately, with breakdowns by treatment, therapist, and time period for management review.

Give your hotel spa the platform it deserves

Join hotel spa operations across Singapore using Idle for guest management.

Book a free demo →Start free trial

Who it's for

Built for your kind of business

From a solo studio to a multi-staff clinic, Idle adapts to how you run. Explore the setup for your trade.

Hair Salons Barbershops Nail Studios Spa & Massage Wellness Centres Aesthetic Clinics Lash & Brow Pet Grooming

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