Running 2+ locations? Idle handles centralised control with per-store autonomy.

Multi-store beauty operations have a different problem than single shops: every store has its own staff, services, and rhythm, but the group needs consolidated reporting, central control, and a consistent client experience.

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At a glance

Groups with 2+ locations, regional managers, central marketing teams, or franchise-style operations.

What matters at this stage

Per-store settings, central reporting

Each store has its own staff, services, and pricing if needed. Consolidated reporting at the group level.

Cross-store role-based access

Owners see everything. Managers see their stores. Stylists see only their bookings. All from one Idle account.

Centralised CRM

Clients booked at any store sit in one central CRM, so you can reach them on WhatsApp in one tap. Automated group marketing campaigns are included.

GST consolidation

Multiple stores under one GST registration roll up into a single GST report for filing.

Everything you get

One platform for bookings, clients, staff, payments, and growth, with deeper customisation whenever you want it.

In your plan

  • Branded 24/7 online booking site with deposits
  • One calendar for walk-in, in-store and online appointments
  • Smart resource and staff allocation
  • Client CRM with AI briefing and health score
  • A customer portal for every client
  • Full POS: card, Link, PayNow, PayLah and GrabPay via Stripe
  • Deposits and no-show protection
  • Services, packages and credits with smart redemption
  • Inventory tracking with AI restock predictions
  • Staff shifts, leave, roles and permissions
  • Commission engine with clock-in and clock-out
  • WhatsApp AI receptionist, 24/7
  • Automated reminders, win-back and campaigns
  • Gift cards, vouchers, loyalty and memberships
  • Smart waitlists with automatic slot refill
  • Analytics, AI insights and revenue predictions
  • GST-ready invoicing and profitability reports
  • PDPA-aligned encrypted data, cards handled by Stripe
  • Run multiple stores from one account

Make it yours

This is how Idle works: there is no rigid template. You tell us what you need, and we scope it, build it, and set it up for you, so beyond your plan we can tailor almost anything to how you run, including:

  • Custom booking link: bespoke branding and IG feed
  • Intake and consent forms
  • A full website built around your booking link
  • Other terminals (NETS, KPay) and custom payment providers
  • Accounting sync (Xero, QuickBooks) or API
  • Batch and lot tracking with supplier purchase orders
  • Multi-store stock transfers and head-office dashboards
  • Custom analytics fields and scheduled reports
  • Bespoke loyalty, referral and membership rules
  • Custom commission structures and public-holiday tracking
  • Data migration from your old system
  • Onboarding, team training and end-to-end setup
  • Anything else you can describe

Frequently asked questions

How does Idle handle multi-store reporting?

Each store has its own dashboard. The group view aggregates across stores with filters by store, region, or staff. GST rolls up to the parent entity.

Can I have different services or pricing per store?

Yes. Each store can have its own service catalogue, pricing, and staff. The group-level catalogue is optional but useful if you want consistency.

How does staff access work across stores?

Staff can be assigned to one or multiple stores. Permissions are role-based and respect store boundaries. A manager at one store doesn't see another store's data unless given access.

How long does multi-store onboarding take?

Typically 5-15 business days depending on the number of stores, data complexity, and whether you're migrating from another platform. Discovery call sizes the timeline.

Ready to grow with Idle?

Book a free demo and we'll scope your setup at this stage, then configure a platform that grows with you. Free onboarding, no setup fee.

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