From 1 staff to 5? Idle scales with you.

The hardest stage to operate is the growth stage, too big for paper, too small for enterprise software. Idle scales with you as you hire, without changing platforms.

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At a glance

Single-location businesses with 1-5 staff, established clientele, and the operational headache of coordinating people, not just clients.

What matters at this stage

Staff scheduling and commissions

Track per-staff bookings and working hours with shifts, breaks, and leave. Commission tracking and payroll are handled by the AI HR Manager.

Multi-staff client preferences

Clients book their preferred stylist. New clients see availability across the team.

Client reach and automation

Reach clients on WhatsApp in one tap from their profile today. Automated WhatsApp campaigns for rebooking, birthdays, and lapsed clients run through the WhatsApp Agent.

Analytics that show what's working

Top services, top staff, best clients. See where revenue is coming from and where it's stalled.

Everything you get

One platform for bookings, clients, staff, payments, and growth, with deeper customisation whenever you want it.

In your plan

  • Branded 24/7 online booking site with deposits
  • One calendar for walk-in, in-store and online appointments
  • Smart resource and staff allocation
  • Client CRM with AI briefing and health score
  • A customer portal for every client
  • Full POS: card, Link, PayNow, PayLah and GrabPay via Stripe
  • Deposits and no-show protection
  • Services, packages and credits with smart redemption
  • Inventory tracking with AI restock predictions
  • Staff shifts, leave, roles and permissions
  • Commission engine with clock-in and clock-out
  • WhatsApp AI receptionist, 24/7
  • Automated reminders, win-back and campaigns
  • Gift cards, vouchers, loyalty and memberships
  • Smart waitlists with automatic slot refill
  • Analytics, AI insights and revenue predictions
  • GST-ready invoicing and profitability reports
  • PDPA-aligned encrypted data, cards handled by Stripe
  • Run multiple stores from one account

Make it yours

This is how Idle works: there is no rigid template. You tell us what you need, and we scope it, build it, and set it up for you, so beyond your plan we can tailor almost anything to how you run, including:

  • Custom booking link: bespoke branding and IG feed
  • Intake and consent forms
  • A full website built around your booking link
  • Other terminals (NETS, KPay) and custom payment providers
  • Accounting sync (Xero, QuickBooks) or API
  • Batch and lot tracking with supplier purchase orders
  • Multi-store stock transfers and head-office dashboards
  • Custom analytics fields and scheduled reports
  • Bespoke loyalty, referral and membership rules
  • Custom commission structures and public-holiday tracking
  • Data migration from your old system
  • Onboarding, team training and end-to-end setup
  • Anything else you can describe

Frequently asked questions

How do I track staff commissions in Idle?

Staff commission tracking is handled by the Idle AI HR Manager, which supports per-service, per-staff, tiered, and revenue-based commission structures: set the rules once, and reports compute per pay period automatically. Idle also tracks per-staff bookings and working hours you can use for commission calculation.

Can clients book a specific stylist?

Yes. Idle's booking link shows availability per stylist. Repeat clients can also book their preferred staff automatically.

What about marketing campaigns?

Today you can reach any client on WhatsApp in one tap from their profile and share your booking link. Marketing automation that sends WhatsApp, SMS, or email campaigns on triggers like 'didn't book in 60 days' or 'birthday in 7 days' runs through the WhatsApp Agent.

Will Idle still work when I have 5 staff?

Yes. Idle scales to multi-staff without changing platforms. Many of our customers operate 5-10 staff on a single account.

Ready to grow with Idle?

Book a free demo and we'll scope your setup at this stage, then configure a platform that grows with you. Free onboarding, no setup fee.

Book a free demo →Start free trial