A salon manager checking the day's schedule on a tablet at a marble reception

Scheduling & CRM: Every booking, client and staff member in one place.

Idle combines a live appointment calendar with a built-in client CRM, so your team can see the schedule, client history, notes, packages and staff availability from one screen.

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At a glance

Idle gives your salon, spa, or clinic one live calendar for walk-in, in-store and online appointments. Every booking connects to the client's full profile, including visit history, notes, spend, active packages and customer-visible details. Your team can see who is coming, what they have booked before, which staff member is assigned, and what needs to happen next, all from one place.

A salon manager reviewing the live calendar on a tablet at reception

The live calendar your whole team works from.

View your business by day, week or month, with appointments colour-coded by service and staff and tagged by source, including in-store, online and walk-in. Move any appointment to a new time or staff member and the calendar updates in real time.

Move appointments in real time

Drag any appointment to a new time or staff member and Idle updates the calendar across your team.

Colour-coded and tagged

See services, staff and booking source at a glance, including online, in-store and walk-in appointments.

A warm spa reception where a client is greeted by name

Know who is coming before they sit down.

Every client profile shows visit history, preferred staff, total spend, active packages, transactions and notes. Keep internal notes private to your team, share customer-visible notes in the portal, and use Idle's AI briefing and health score to spot loyal, overdue and at-risk clients.

Full customer profile

See spend, visit count, average ticket, last visit, active packages, appointment history, transactions and package balances.

AI client briefing and health score

Idle summarises each client's frequency, spend, bookings and package commitment, then flags who is loyal, overdue or at risk.

Private and customer-visible notes

Keep internal notes for your team and share selected notes with clients through their customer portal.

Your day should not depend on memory, paper and group chats.

Booking details stuck in chats

Appointments discussed in messages are easy to miss, hard to track and separate from the live calendar.

Paper calendars at the counter

Paper schedules can only be checked by the person in front of them and do not update across your team.

Client context in someone's head

Preferences, notes, package balances and visit history should be stored in the client profile, not remembered manually.

A client checking out at a calm salon front desk

Match every service to the right staff and room.

Pick a service and Idle shows which staff, rooms, chairs or spaces are free, when they are next available, and why they are tied up. Multi-service visits can be split across the right people, and every appointment opens with quick actions to add notes, check out, reschedule, apply a package, or mark a no-show or cancellation.

See who and what is available

Idle shows which staff and rooms are free, who can do the service, and why someone is unavailable.

Multi-service visits

Split multi-service appointments across the right staff and choose which service runs first.

One-tap appointment actions

Open any booking to add notes, check out, reschedule, apply a package, or mark it as a no-show or cancelled.

Everything in your schedule and CRM

One live calendar and a full client history on every booking, with deeper customisation whenever you want it.

In your plan

Walk-in, in-store and online appointments
One calendar with day, week and month views
Smart resource and staff allocation
One-tap appointment actions
Per-visit notes that auto-surface last visit
AI client briefing and health score
Full customer profile with spend and packages
Internal and customer-visible notes
Customer portal for every client

Make it yours

This is how Idle works: there is no rigid template. You tell us what you need, and we scope it, build it, and set it up for you, so beyond your plan we can tailor almost anything, including:

Dashboard alert panel: birthdays, flags, allergies, expiring packages, overdue regulars
Per-pet profiles for groomers
Document storage with expiry reminders
Before and after photo galleries
Lapsed-customer win-back
Birthday-month campaigns
Anything else you can describe

The business impact

What changes	The old way	The Idle way
Where the schedule lives	Scattered across chats, a notebook, and your memory	One live screen the whole team works from
Client context	Remembering preferences and allergies by memory	Full history on every booking, before they sit down
Double-booking	Manual checks and crossed fingers	Real-time sync, the same slot is never booked twice
Walk-ins and notes	Lost on paper or never written down	Logged and auto-surfaced on the next visit

Scheduling & CRM FAQ

What does salon scheduling software with a CRM do?

Idle combines a multi-staff appointment calendar with a built-in client CRM. Every booking pulls up the client's history, preferences, and contact details on the same screen, so your team has the context they need before the client arrives.

Can multiple staff use Idle scheduling at the same time?

Yes. Idle supports multi-staff, multi-service scheduling in real time. Each staff member has their own calendar view, and updates sync instantly across the team.

Does Idle's CRM track client preferences and visit history?

Yes. Every client profile stores visit history, preferred staff, service preferences, and free-form notes. Singapore beauty businesses use this to remember colour formulas, allergies, and special requests across visits.

Can I block staff time for breaks and leaves in Idle?

Yes. Shifts, breaks, and leave requests are managed within Idle. Blocked time is automatically unavailable in the booking link, so clients can't book a staff member who's on leave.