Privacy Policy for Idle Logic Pte. Ltd.

Account Information (Business Owners & Staff)

• Full name
• Email address
• Phone number
• Password
• Role or staff details
• Business information (legal name, address, operating hours, documentation)

Business Operational Data

Entered into the platform by you or your staff:

• Appointment records
• Customer profiles
• Services offered
• Revenue figures
• Staff schedules, shifts, and leave
• Catalogue details and pricing
• Uploaded images or documents

Customer Data (End Users)

Provided by your salon/business or collected during booking:

• Name
• Phone number
• Email address
• Date of birth and gender (where collected)
• Appointment, booking, and purchase history
• Payment and transaction status (e.g., whether a deposit or balance has been paid)
• Loyalty points, packages, and memberships
• Marketing preferences and consent status
• Preferences
• Notes added by the staff
• Messages you send to a business through the platform (e.g., via an enabled messaging or automated-receptionist feature)

Idle never uses customer data for its own marketing. This data belongs to the business.

Payment Information

When a business uses the platform to take payments, deposits, or balances (online, at point of sale, or via an in-person card reader):

• Card and payment details are collected and processed directly by our third-party payment processor (currently Stripe) using the processor's own secure technology. Idle does not receive or store full card numbers.
• We may store a payment-processor reference (such as a customer or transaction identifier) and limited details such as amount, currency, payment status, card brand, and the last four digits, so the business can manage bookings, deposits, balances, and saved-card checkout where you and the business have enabled it.
• Your payment is processed by the payment processor under its own terms and privacy policy. The business is the merchant for these transactions; Idle does not hold or settle the funds.

Account and Login Information (Booking Portal)

If you create an account or log in to a business's online booking portal:

• Login identifiers (such as email) and authentication tokens, handled through a third-party identity/authentication provider
• Verification status and login activity

Communication Data

If you contact us:

• Emails
• Chat transcripts
• Support requests
• Feedback and survey responses

Technical Data

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Time zone
• URL clickstream
• Referring pages
• Page interactions (scrolls, clicks, session duration)

Usage Data

• Dashboard interactions
• Feature usage patterns
• Error logs
• Login timestamps

We use this data to improve performance and security.

Location Data (Approximate)

• Derived from the IP address
• Used for fraud detection, localisation, and analytics. You may disable precise location in your device settings.

To Provide and Operate the Services

• Creating and managing accounts
• Delivering business management tools
• Processing bookings and customer records
• Facilitating payments, deposits, and balances through our third-party payment processor (Idle does not process the payment or hold the funds itself)
• Operating automated messaging or AI-assisted booking features where a business has enabled them
• Generating analytics dashboards
• Managing staff schedules
• Delivering notifications or reminders (email, SMS, or WhatsApp where integrated)

To Provide Automated Messaging and AI-Assisted Features

Where a business chooses to enable automated messaging or an AI-assisted booking assistant (for example, a WhatsApp receptionist), customer messages and related booking information may be processed to understand requests, answer questions, and create, reschedule, or cancel bookings on the business's behalf. This may involve:

• Processing the content of messages exchanged through the feature
• Sharing limited message and booking context with third-party AI/large-language-model and messaging providers to generate responses
• Retaining conversation and interaction logs to operate, secure, and improve the feature

The business controls whether these features are switched on and what information (such as services, pricing, staff, or policies) the assistant may share. Automated responses may be imperfect and are not a substitute for professional advice.

To Improve and Develop New Features

Including AI or agentic features coming to Idle. We may analyse usage trends to optimise product performance.

To Provide Customer Support

• Respond to inquiries
• Troubleshoot technical issues
• Provide training or onboarding

For Marketing (Business Users Only)

We may send:

• Product updates
• New feature announcements
• Onboarding content
• Educational materials

You can opt out at any time.

To Ensure Safety and Compliance

• Detect fraud or suspicious activity
• Enforce platform policies
• Comply with legal obligations

With Service Providers

Trusted vendors who help operate Idle, such as:

• Cloud hosting and storage
• Payment processors
• Identity and authentication providers
• Email, SMS, and messaging/WhatsApp communication providers
• AI and automation providers (for automated messaging or AI-assisted features)
• Customer support tools
• Analytics services
• Error, performance, and security monitoring services

These providers may process data outside Singapore and are bound by confidentiality and data-protection obligations and process data only as needed to provide their services to us.

With Your Own Customers or Staff

When you use Idle functionalities (e.g., sending appointment confirmation to your customer).

With Legal or Regulatory Authorities

Only if required:

• By Singapore law
• To comply with a court order
• To protect rights, safety, or security

In Case of Merger or Acquisition

We may transfer data to a successor entity.

Strictly Necessary Cookies

Required for the Site and platform to function properly. Without these, essential features will not work.

Examples:

• Logging in
• Maintaining sessions
• Security and fraud prevention
• Loading dashboards, calendars, and operational features

You cannot disable these cookies.

Performance & Analytics Cookies

Required to help us understand how visitors use the Site so we can improve usability, speed, and product quality.

Examples:

• Page views
• Time on page
• Error logs
• Traffic sources
• Feature usage and interaction

Tools may include: Google Analytics, Mixpanel, Amplitude, Internal analytics tools

Functionality Cookies

Enable personalised experiences and remember your settings.

Examples:

• Saved login details (if selected)
• Language or region
• UI preferences
• Staff view modes (day/week/month calendar)

Disabling these may affect your user experience.

Marketing & Advertising Cookies (Business Users Only)

Idle does not run ads to end customers, but we may use marketing cookies to target business owners and operators on platforms such as Google, Facebook, or LinkedIn.

These cookies may:

• Measure campaign performance
• Show relevant Idle ads
• Track conversions (e.g., sign-ups or demo bookings)

These are optional and can be disabled.

Third-Party Cookies

Some third-party services integrated into Idle may use their own cookies, including:

• Payment processors
• Messaging/notification providers
• Cloud hosting/CDN services
• Customer support chat tools
• Analytics tools

These providers may collect data about your device, browser, or usage. We do not control third-party cookie settings.